Exchange and return

Returns

We hope you are satisfied with your purchase. If you are not, you can return your order within 30 days of receipt for a full refund, provided the following conditions are met:

• Return Period:
  The item must be returned within 30 days of purchase.

• Condition of the Item:
  The returned item must be in its original condition, including tags and packaging. It must not be damaged, washed, or used.

• Packaging:
  The item must be carefully packaged to avoid damage during transit.

Returns or Exchanges

• Request a Return:
  Contact our customer service at support@zolora-london.com to initiate a return. Include your order number and the reason for the return.

• Send the Item:
  Use the return address provided by our customer service. Choose a reliable shipping method and cover the necessary shipping costs.

• Receive a Refund:
  Your return will be inspected, and the refund will be processed after approval. This process may take some time.

• Return Shipping Costs:
  Return shipping costs are the responsibility of the buyer.

• Exchange:
  If you accidentally ordered the wrong size, you can exchange it easily. Contact our customer service to return the unwanted item, and we will send you the correct size free of charge. 

• Have Questions?

  If you have any questions about returns or exchanges, please contact us at support@zolora-london.com
  We thank you for your understanding and cooperation and aim to make your shopping experience as pleasant as possible!